Services

Customer Service Training

Customer services involves:

* Customer service attitude: whose job is it anyway?
* Understanding the different types of customer, and define your ideal client
* The nature of service
* Analysis of your current systems
* man handing car keys over Making a difference
* The importance of communication in the service delivery process
* Barriers to communication
* Projecting a professional first impression including
* Using body language
* Making the most of your voice
* Building rapport
* Telephone etiquette – the do’s and don’ts
* Active listening and questioning skills
* Using initiative
* Tips for effective call handling
* Dealing with complaints and difficult customers
* Closing customer interactions positively
* Personal action planning

Virtual PA

As well as Customer Service Training I offer a Virtual PA service which includes undertaking secretarial work and administration tasks such as typing, mailouts, diary management and a range of tasks which are ideal for businesses who do not have the money or amount of work to justify a full time secretary or PA but have too much work cope with it themselves.

Please contact me on 07872 388176 for further information.